For some shipping
companies, it takes 2-5 business days for the tracking information to update on
the system. If your order was placed more than 5 business days ago and there is
still no information on your tracking number, please contact us.
We offer a 100 % money back guarantee, if
the product is defective or damaged. We give you 30 days to send it back to us
for a full refund. You must ship it back at your own expense, once we have
received the product we will refund the full amount of your original purchase excluding paid insured shipping amount.
Please Include all a name and order number on the returned parcels.
Please note: If you your package is on
the way, you must wait for it to arrive and return it before receiving a
You are able to cancel your order with no
penalty! You must cancel your order before it ships. Once you receive a tracking number then the item is already
sent please use our easy return system to get a full refund.
If you have miss spelled or auto filled
in a incorrect address, simply reply to your order conformation email and
confirm. Once you double check if the address given is wrong kindly notify us
via email at firstname.lastname@example.org. If the given address
is wrong we can change the address to the correct one within 24 hours. No
refund will be given after the 24 hours of incorrect submission.
Your 100% satisfaction is important for us. We offer a 15-days Return & Exchange Policy:
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We have a 15-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, please provide us with proof of damage or fault.
For returns, please email email@example.com with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
1 Year Warranty
Purchased 1 year warranty starts from the date of product delivery.
This warranty does not include:
Any condition resulting from other than ordinary residential wear or any use for which the product
was not intended, such as use in rental or contract trade or commercial use.
Any condition resulting from incorrect or inadequate maintenance or care.
Damage resulting from misuse, abuse, negligence, or accidents.
Claims for defective products must be made within ONE year from delivery date.
missing parts must be made within 60 calendar days after the product is received.
Pictures are required to claim defective products, along with a copy of the original order confirmation.
If the claim is justified, the item(s) or part(s) will be replaced.
our policy to replace parts whenever possible.
Orders can be cancelled within 24 hours of placing your order. To cancel your order please send us an email at firstname.lastname@example.org with your order number + Cancellation in the subject headline. Your order will be cancelled immediately and a refund will be issued via the same payment gateway you initially paid for the order.
Once you receive an email with your order tracking number, it means that your order has been shipped and cannot be cancelled.